Privacy Policy
Effective Date: November 22, 2024
Better Eyez Pty Ltd (referred to as "we," "our," or "us") is committed to protecting your personal information and ensuring your privacy when you use our services. This Privacy Policy explains how we collect, use, disclose, and store your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, and other contact details.
Health Information: Limited information about your vision and suitability for LASIK to help connect you with a trusted clinic.
Technical Information: Your IP address, browser type, device information, and website usage data (collected via cookies).
Communication Data: Records of your interactions with us, such as emails or calls.
2. How We Collect Your Information
We collect personal information in several ways, including:
Directly from you when you submit an inquiry, complete a form, or contact us.
When you provide details during phone calls or consultations.
Automatically through your use of our website (via cookies and analytics tools).
From third-party services (e.g., LASIK clinics we partner with, if applicable).
3. Why We Collect Your Information
We collect personal information for the following purposes:
Service Delivery: To connect you with trusted LASIK clinics and facilitate your consultation.
Communication: To respond to your inquiries, send updates, or provide follow-up information.
Improvement: To analyse website usage and improve our services and user experience.
Legal Compliance: To comply with applicable laws and regulations.
4. How We Use Your Information
Your personal information will only be used for the purposes outlined above. We will not sell, rent, or trade your personal information to third parties.
We may share your information with LASIK clinics that we partner with to help arrange your consultation.
Non-identifiable data (e.g., website analytics) may be shared with service providers to improve our website.
5. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure by:
Storing information in secure systems and locations.
Using encrypted communications for data transfers.
Limiting access to your personal information to authorised personnel only.
6. Cookies and Website Analytics
We use cookies to collect data about how you use our website to enhance your experience. This may include:
Tracking which pages you visit.
Improving website functionality and personalization.
You can manage your cookie preferences in your browser settings.
7. Your Rights
Under the Australian Privacy Act, you have the right to:
Access Your Information: Request a copy of the personal information we hold about you.
Correct Your Information: Request corrections to ensure your details are accurate.
Withdraw Consent: Opt-out of communications or object to the processing of your personal information.
To exercise these rights, contact us at: [Insert Contact Email]
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., LASIK clinics). We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
BetterEyez Pty Ltd
Email: support@bettereyez.com
Phone: +61 418 805 720
Address: Quiver Street, Bokarina, QLD 4557